Customer Responsibility for Passports and Visas
Appendix A: Cal Jet by Elite Airways Tours Packages
This document summarizes the general terms of transportation applicable to transportation of customers and their baggage onboard all domestic and international Cal Jet flights. Domestic and international air transportation is also governed by Cal Jet' tariffs on file with applicable government authorities, including the U.S. Department of Transportation. These terms and all applicable tariffs constitute the conditions upon which Cal Jet transports customers and their baggage. Travel on Cal Jet shall be deemed acceptance by the customer of Cal Jet' terms of transportation.
Since other airlines may have different contracts of carriage (terms of transportation), that information must be obtained directly from the individual airline.
CONSEQUENTIAL DAMAGES: PURCHASE OF A TICKET DOES NOT GUARANTEE TRANSPORTATION.
Cal Jet SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE PERFORMANCE OR DELAY IN PERFORMANCE OF, OR FAILURE TO PERFORM, TRANSPORTATION OF CUSTOMERS AND OTHER SERVICES INCIDENTAL THERETO (EXCEPT BAGGAGE LIABILITY AS PROVIDED BELOW) WHETHER OR NOT Cal Jet HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED.
Cal Jet' TERMS OF TRANSPORTATION ARE SUBJECT TO CHANGE WITH OR WITHOUT NOTICE. THE MOST UP-TO-DATE VERSION IS AVAILABLE ON THE Cal Jet WEB SITE (WWW.CALJETELITE.COM).
Checked Baggage: Any property of a customer, which is accepted for transportation and delivered into the custody of Cal Jet by Elite Airways whether checked in the cargo compartment or carried in the cabin of the aircraft.
Connecting Flight: Requires customers to change aircraft at an intermediate point for the continuation of their trip to their destination.
Direct Flight: Flight does not require a change of aircraft from point of origin to destination but makes one or more planned intermediate stops en route to customer's final destination.
Domestic Carriage: Any carriage other than that specifically defined as International Carriage.
Interline: Travel involving two or more airlines.
International Carriage: Any carriage in which the place of departure or the place of destination are not located within the United States.
Nonstop: Flights scheduled to depart from origin and arrive at destination without any planned intermediate stop en route.
Personal Item: Any property of a customer which is accepted for transportation in the cabin of the aircraft and which is not checked into the custody of Cal Jet by Elite Airways.
Ticket: The customer ticket and baggage check, or in the case of electronic tickets, the confirmation letter, associated notices and boarding pass, into which these terms of transportation are incorporated by reference.
Special Drawing Right (“SDR”): A unit of currency, the value of which fluctuates and is recalculated each banking day. These values are known to most commercial banks and reported in some newspapers. This unit is sometimes used for International standards.
Validated Ticket: A ticket that has been purchased (through direct payment or other satisfactory credit arrangement), including electronic tickets, and/or carries the identification stamp of Cal Jet by Elite Airways or another airline whose tickets Cal Jet by Elite Airways accepts.
Cal Jet will be responsible for the furnishing of transportation only over its own routes. When Cal Jet issues a ticket, checks baggage or makes any other arrangements involving another airline, Cal Jet acts only as agent for such other airline and assumes no responsibility for the acts or omissions of the other airline.
No employee of Cal Jet has the authority to waive, modify, or alter any provisions of these terms of transportation or any applicable fares/charges unless authorized by a corporate officer of Cal Jet. Cal Jet-appointed agents and representatives are only authorized to sell tickets for air transportation on Cal Jet pursuant to the terms of transportation and applicable fares/charges of Cal Jet.
Information on specific fares and charges is available through any authorized Cal Jet agent and on the Cal Jet web site (eliteairways.com).
In order to avoid disturbances to the aircraft's electronic navigational equipment, tablets, entertainment players, portable computers, cellular telephones and other portable electronic devices must be turned off for taxi, takeoff and landing. Use of these items in "Airplane mode," however, is permitted in flight unless otherwise restricted by Cal Jet flight crewmembers. Items which may not be operated at any time inside the aircraft include: TV receivers, remote controlled toys, and radio transmitters.
Cellular phones may be used in transmittal mode inside the cabin on most flights while the aircraft is parked at the gate and the aircraft doorway is open, and after landing while taxiing to the gate, as advised by the flight crew. Cellular phones may not be used while taxiing from the gate, or during takeoff or landing. At the captain's discretion, cellular phones may be used during extended onboard ground delays.
Cal Jet reserves the right to reject any claims (except for injury or death) which have not been submitted to Cal Jet in writing within 60 days from the final date of travel. Special rules apply to baggage, as detailed in Section XI.
These terms of transportation shall be interpreted and enforced according to the laws of the State of Nevada.
International travel on Cal Jet by Elite Airways is subject to the rules relating to limitations of liability and all other provisions of the Warsaw or Montreal Conventions as amended.
Cal Jet has voluntarily established a program setting standards for service levels in the areas of fares, flight information, baggage, ticket purchase and refund, customers with special needs, onboard delays, oversales (overbooking), and complaint resolution. These commitments are incorporated into the applicable sections within this document.
Cal Jet has committed to:
The Company makes available for public inspection at all of its passenger loading gates and ticket counters, its written procedures for making determinations regarding refusal to transport a passenger needing assistance.
Cal Jet will not refuse transportation to a customer on the basis that, because the customer may need the assistance of another person to move expeditiously to an exit in the event of an emergency unless his or her transportation would or might be inimical to safety of flight.
Cal Jet may refuse to transport, or remove from any flight, any passenger for the following reasons:
Cal Jet requests a 48-hour advance notice for the following services:
Cal Jet will make available at all of its passenger loading gates, its written procedures for making determinations regarding refusal to transport passengers. Upon request of the FAA for a change in procedures or policy to this section, Cal Jet shall institute the change and provide to the FAA the revision within 10 days
Cal Jet' policies and procedures comply with the U.S. Department of Transportation regulation, "Nondiscrimination on the Basis of Disability in Air Travel" (14 CFR Part 382). Provisions within this regulation include, but are not limited to:
Disabled passengers (mobility, vision, or hearing impaired) can check in up to two hours in advance of scheduled departure time and request special seating. Inform the Cal Jet agent or flight attendant of any special assistance associated with your disability that you may require. Movable armrests may be helpful for mobility challenged passengers, so ask the agent to accommodate you in a seat with this feature if it's available. If you're traveling with a companion who will be assisting you, ask the agent to ensure that your companion's name is listed in your reservation and that they are seated next to you. However, in any case, mobility disabled persons must arrive at the airport at least one hour prior to scheduled departure of your flight.
Boarding the Aircraft
If you need extra time to board the aircraft or assistance with reaching your seat, please inform an Cal Jet gate agent or flight attendant. Special boarding chairs are available to assist physically challenged passengers through the boarding process. Remember to provide clear instructions to personnel regarding how you wish to be lifted. You will be pre-boarded through the aircraft main cabin door.
Deplaning the Aircraft
Mobility disabled customers are deplaned at the main cabin door upon arrival at your destination. If you require additional wheelchair assistance at your destination or transfer point, please notify a flight attendant at least 45 minutes prior to arrival.
Please note: airport wheelchairs are in great demand during peak travel times.
Portable Oxygen Concentrators (POCs) are small, portable devices that work by separating oxygen from nitrogen and other gasses in the air and providing the user with oxygen at a concentration of more than 90 percent. The POCs operate using either rechargeable batteries or aircraft electrical power. POCs briefly store a small quantity of oxygen until the POC either 1) senses the user's inhalation and dispenses the oxygen (pulse technology), or 2) delivers the oxygen in a continuous flow to the user. Most POCs are not considered hazardous materials by the Pipeline and Hazardous Materials Safety Administration (PHMSA), formerly the Research and Special Programs Administration (RSPA). They do not require the same level of special handling as compressed oxygen and are safe for use onboard aircraft if certain conditions for their use are met. Cal Jet will accept at no charge, FAA Approved Personal Oxygen Concentrators (POCs) for carriage and use on board the aircraft, subject to the customer satisfying the requirements outlined below.
Cal Jet will accept only current and future POCs that are FAA approved and meet RTCA standards (Radio Technical Commission for Aeronautics), which ensure that the devices do not cause interference with the electrical, navigation, or communication equipment on our aircraft.
NOTE: Oxygen "purifiers" are not the same as Portable Oxygen Concentrators. Oxygen purifiers cannot be used onboard aircraft.
Customers who choose to use POC's on Cal Jet flights should contact the Cal Jet stations manager (800-414-8537) in advance (though not required) for information and to verify requirements.
Customers using a POC must satisfy all of the following requirements:
NOTE: When connecting to or from any airline other than Cal Jet, the customer is responsible for making independent arrangements directly with the other airline. The company agent should verify that the customer is aware of this responsibility, but should not deny boarding on Cal Jet flights for this reason.
Customers who have complaints about the handling of a customer with a disability may discuss the issue with the local Complaints Resolution Official, contact Cal Jet' Office of Customer Relations (see section XIII), or contact the Department of Transportation.
U.S. Department of Transportation
Aviation Consumer Protection Division 400 Seventh Street, S.W.
Washington, DC 20590
Children less than 5 years of age must be accompanied on all flights and in the same compartment with an adult at least 18 years of age. Children under 12 years of age are accepted for transportation when accompanied on the same flight by a customer at least 18 years of age.
Children 5 to 13 years of age who are not accompanied on an aircraft by a parent, legal guardian, or someone who is at least 18 years of age, are considered unaccompanied minors (UM) and are subject to specific restrictions.
Unaccompanied Minors are the direct responsibility of the lead flight attendant (FA1). FA1 will ensure that the UM reaches his or her destination and FA1 will meet the predetermined responsible party or gate agent with all appropriate documents.
Restrictions for Unaccompanied Minors
Prior to accepting an unaccompanied minor on an Cal Jet flight, the gate agent will verify that all applicable portions of the Unaccompanied Minor Form (SOM Form 0019) have been completed by parent or guardian.
Cal Jet will permit dogs and other service animals to accompany a person with a disability in the cabin of certain aircraft. A service animal is defined as a guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. Cal Jet may request identification or other evidence that an animal is a service animal.
All reservations (including those for seats on continuing and return flights) are subject to cancellation without notice:
Where there is a record that a reservation was canceled (either by Cal Jet as stated above or by the customer) after a ticket for a confirmed seat was issued, the ticket may not be accepted for the flight specified. In that event, the customer will not be eligible for denied boarding compensation.
A customer who, due to a cancellation or delay of a flight, or a voluntary change, does not fly a segment of his or her itinerary must notify Cal Jet of any alternate travel plans prior to the originally scheduled flight departure to avoid cancellation of remaining segments. Depending on the changes made and the ticket issued, additional charges, including a change fee, or refunds may apply.
Seats assigned in advance are not guaranteed and form no part of the contract of carriage. Seat assignments may be subject to change and/or may be released for reassignment.
If a refundable ticket is not used for the flights and dates purchased, the value of the ticket, less any applicable fees, can be applied towards the purchase of another ticket, for one year from the date of issue as indicated on the ticket. All travel must be completed within one year from original date of ticket issuance. All tickets will expire within one year of original date of ticket issuance.
Unless otherwise specifically provided by the governing fare tariff, wholly unused nonrefundable tickets are valid and may be changed for one year from the date of issue, provided the customer has notified Cal Jet on or before the scheduled departure date if they do not plan to fly as ticketed due to a voluntary change, subject to any applicable fees. Partially used nonrefundable tickets are valid for one year from the date of issue, provided any voluntary changes are made and the ticket reissued on or before the scheduled date of departure, subject to any applicable fees. All travel must be completed within one year from original date of ticket issuance for both partially and wholly unused nonrefundable tickets. All tickets will expire within one year of original date of ticket issuance. Except as stated above, all nonrefundable tickets have no further value once the scheduled date of departure for any ticketed segment has passed and the customer has failed to travel on such ticketed segment, other than due to an oversale, a cancellation, or a delay of the ticketed flight by the carrier. All unflown segments of such tickets are invalid and may not be applied toward the purchase of another ticket.
A ticket which has not been validated or which has been altered is not valid. Flight coupons presented out of sequence may not be honored, except as provided in section IV above. Flight coupons presented without the corresponding customer receipt may not be honored.
Tickets are valid for travel only when used in accordance with all terms and conditions of sale.
Cal Jet specifically prohibits the practices commonly known as:
Where a ticket is invalidated as a result of the customer's non-compliance with any term or condition of sale, Cal Jet has the right in its sole discretion to:
Tickets are not transferable unless otherwise specified. Cal Jet is not liable to the owner of a non-transferable ticket for honoring such ticket when presented by another person.
To help ensure on-time performance, Cal Jet requires that customers be present at the boarding gate or on the aircraft at least 20 minutes before the scheduled departure time of the flight. Failure to meet this requirement may result in cancellation of the customer's reservations and make the customer ineligible for denied boarding compensation.
If a customer with a seat assignment on Cal Jet does not obtain a boarding pass at least 45 minutes before the scheduled departure time, the customer's seat assignment (including those seat assignments on continuing or returning flights) may be subject to cancellation and/or reassignment.
It is Cal Jet' policy to close the aircraft doors five minutes prior to scheduled departure.
Cal Jet offers customers the lowest fare for which they are eligible for the date and the flight requested at the time of booking through our reservations agents. Not all fares are available for all flights. Fares are subject to change without notice and are not guaranteed until a ticket is purchased.
On certain discount fares, seating is limited and restrictions may apply. Further details concerning Cal Jet' discount fares are available from any authorized Cal Jet agent and through the Cal Jet web site (CalJetElite.com).
Except as otherwise noted in the specific fare rule, transportation is subject to the rules in effect on the date of purchase, not on the date when a reservation is made. The applicable fares are those in effect for the date of travel requested.
Cal Jet' fares are changed from time to time; however, no increase will be collected provided the flight(s) and date(s) are shown on the ticket and are not changed at the request of the customer. Cal Jet' fares may not include certain ticketing, government or airport-imposed per-customer charges or fees, including airport-specific passenger facility charges, federal excise taxes on each flight segment (defined as a takeoff and landing), U.S. security fees, including the September 11th Security Fee, and any other fee or fees that may be imposed by applicable governmental authority. In the case of voluntary changes, special charges may be applicable including, but not limited to, federal transportation taxes, special fare cancellation/change fees, returned check charges, fuel surcharges, passenger facility charges, U.S. security fees, including the September 11th Security Fee, PTA service charges, terminal/airport charges, checked baggage fees and lost ticket service charges.
When a metropolitan area is served by more than one airport and the customer requires connecting service with arrival at one airport and departure from another airport, transportation between those airports must be arranged by and at the expense of the customer.
A stopover is a voluntary interruption in the customer's journey at an intermediate city. Cal Jet does not permit stopovers between two destinations served as a published route.
A fare applies only:
Cal Jet will advise customers at the time a reservation is made or at the earliest possible opportunity if the itinerary includes a scheduled or unscheduled change of aircraft on a single flight with the same flight number.
Cal Jet will reroute (transport to the same destination via a different routing) a customer at the customer's request and upon presentation of the ticket held by the customer, or upon verification of electronic purchase. Additional fees and charges may apply.
One child under two years of age, not occupying a seat and accompanied by a customer at least 18 years of age, will be transported without charge within the continental U.S. Accompanied children less than two years of age traveling to an international destination may be required to pay a fare, whether or not they occupy a seat. All other accompanied children under 12 years of age occupying a seat will be charged the appropriate fare. Children's fares may be available. Customers aged 12 and over will be charged the applicable adult fare.
Unaccompanied children at least five years of age and under 13 years of age will be charged the applicable adult fare. There will be a service charge for unaccompanied children aged five to 13 years of age. If two or more children from the same family are traveling together, only one such service charge will be assessed. Children will be considered to be members of the same family if they are siblings, half-siblings, or step-siblings.
See "Unaccompanied Minors" section for details on Cal Jet' unaccompanied minor program.
A voluntary refund refers to a refund provided when requested by the customer. Tickets are not transferable.
Customers may make changes to the reservation and will pay only the difference in airfare for travel on another day.
Within 24 hours of the initial purchase, fare and incidental charges are fully refundable.
After 24 hours from the initial purchase, reservations may be cancelled or changed up to 24 hours prior to departure to receive a voucher for a future flight up to 365 days from date of original travel. Customers who do not notify Cal Jet by Elite Airways 24 hours in advance of their flight forfeit their right to a voucher for future travel. Vouchers issued for future flight have no actual cash value.
If a ticket is purchased within 24 hours of travel, no refund or change is permitted.
When a customer requests that a "refundable" ticket (including electronic tickets) issued by Cal Jet by Elite Airways be refunded, such refund (if eligible) will be made to the customer or to the purchaser, if such purchaser is identified on the ticket, as indicated below:
Any applicable change fee, cancellation penalty, or ticketing fee will be deducted from the refund amount. For eligible tickets purchased by credit card, refund notifications will be sent to the applicable credit card company within 10 business days after receipt of proper documentation. Eligible tickets purchased by credit card will only be refunded to the credit card used to purchase the ticket. For eligible tickets purchased by cash or checks, refunds will be issued within 30 business days.
Cal Jet by Elite Airways will not refund tickets purchased through third party ticket discounters.
No refunds will be made for "non-refundable" tickets. No refunds will be made for other tickets after one year from the date of issue. Any applicable cancellation penalties and change fees will be assessed. Special refund rules apply for international travel.
Involuntary refunds refer to refunds provided when Cal Jet is unable to accommodate the customer. Involuntary refunds are not transferable.
In the event that Cal Jet is unable to provide a previously confirmed seat and Cal Jet is unable to reroute the customer either over the routes of Cal Jet or another airline, Cal Jet will refund as indicated below:
In no instance will the amount refunded be greater than the amount paid. Cal Jet will not refund a ticket which does not indicate a confirmed seat on Cal Jet.
Claims for overcharges must be accompanied by the customer coupon/receipt of the ticket issued by Cal Jet and must be made within 60 days from the date of purchase.
Customer refunds are subject to audit. Cal Jet has the right to collect any moneys owed from the customer or any over-refunds made to the customer found as a result of the audit.
Cal Jet undertakes to use its best efforts to transport the customer and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of the terms of transportation. Cal Jet may substitute alternate carriers or aircraft and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Cal Jet is not responsible or liable for making connections, or for failing to operate any flight according to schedule, or for changing the schedule of any flight.
In the event of a flight delay, cancellation or diversion, Cal Jet will provide the most current information available to customers in the airport or onboard an aircraft in a timely manner. Flight information may also be obtained through the Cal Jet web site (CalJetElite.com) and the Cal Jet main phone number (800-414-8537).
Cal Jet defines a long delay as starting at one hour from the time an aircraft pushes back from the gate. While away from the gate, Cal Jet flight crews communicate frequently with customers on board the airplane. Cal Jet' flights may be returned to the gate at any point during a delay depending on each flight's specific situation.
When a ticketed customer holding confirmed reservations on a flight will be delayed because of a schedule irregularity (flight cancellation, omission of a scheduled stop, a substitution of equipment, or schedule change), Cal Jet will rebook the customer on its next available flight to the customer's ticketed destination without additional charge.
If Cal Jet is not able to reroute customers on its flights or other airlines' flights, Cal Jet may offer the customer ground transportation to the destination. If the customer does not accept the ground transportation offered, Cal Jet will refund the value of the remaining flight coupons to the stopover or destination.
When a ticketed customer holds a confirmed reservation on a flight, Cal Jet may assume limited expenses incurred as a result of a flight cancellation or schedule irregularity resulting in a delay exceeding six hours, as outlined below. Cal Jet may also provide special amenities and services which, in Cal Jet' judgment, are required by certain customers such as unaccompanied children, customers requiring special assistance, and customers with medical conditions, in order to maintain the safety, health and welfare of such customers. Amenities will not be made available to a customer on any Cal Jet flight which is delayed or canceled in the metropolitan area where the customer resides or at the customer's destination, or stopover point.
Cal Jet will provide a food voucher (or meal) to customers whose flights have been canceled or delayed for four hours or more during normal meal times, when the delay is not due to Air Traffic Control, weather, or other circumstances beyond the control of Cal Jet. The food voucher may be used at a restaurant in the airport or a hotel restaurant for customers who are also accommodated overnight. The value of the food voucher will vary according to whether it is for breakfast, lunch, or dinner.
In the event of a delay or cancellation, overnight accommodations will be arranged by Cal Jet at their expense for customers at connecting points whose flights are delayed or canceled because of circumstances within Cal Jet' control for whom no alternate transportation is available. Overnight accommodations will not be provided for customers whose flights are delayed or canceled due to circumstances beyond Cal Jet' control such as Air Traffic Control or weather. Overnight accommodations include a hotel and transportation to and from the hotel selected by Cal Jet.
Food vouchers will be provided if the delay or cancellation causes the customer to miss dinner and/or breakfast.
In the unusual event that alternate transportation or overnight accommodations cannot be provided, Cal Jet will endeavor to provide for customers' comfort by making sure food is available and arranging for customers' trips to resume as soon as possible.
With respect to amenities made available by Cal Jet, including ground transportation and hotel accommodations, the vendor providing such service is not an agent, servant, employee, or in any manner under contract with Cal Jet to provide such goods and services. Cal Jet disclaims all liability for any acts or omissions of the vendor, its agents, servants, and employees resulting in personal injury or death, or loss of or damage to property.
Upon request Cal Jet will advise a customer if his/her flight is overbooked. If Cal Jet determines that there are not enough available seats on a flight to accommodate all customers holding confirmed reservations and tickets, Cal Jet will take the actions specified below regarding voluntary and/or involuntary denied boarding.
Request for Volunteers: Cal Jet will request customers to relinquish their seats voluntarily in exchange for compensation (monetary or travel credit) as determined by Cal Jet. The request for, and selection of, volunteers will be in a manner determined solely by Cal Jet. Because the selection of volunteers is based on a variety of factors, and because we may have more volunteers than we need, some volunteers may not be selected.
Boarding Priorities: If a flight is oversold and there are not enough volunteers, Cal Jet may be required to deny boarding involuntarily, in accordance with the following:
Cal Jet will transport customers who have been denied boarding, whether voluntarily or involuntarily, on its next flight on which space is available at no additional cost to the customer.
Cal Jet will offer volunteers on flights within the continental United States a transferable voucher for one free round-trip coach class ticket on Cal Jet within the continental United States.
Cal Jet will offer one of the following types of compensation to customers denied boarding involuntarily on flights within the continental United States:
However, the compensation shall be 50% of the amount described above, but not more than $400.00, if Cal Jet arranges for comparable air transportation, or for other transportation acceptable to the customer, scheduled to arrive not later than two hours after the planned arrival, at the airport of the customer's next stopover, or at the airport of the customer's destination of the flight on which the customer holds a confirmed reservation.
Cal Jet by Elite Airways will offer one of the following types of compensation to customers denied boarding involuntarily on flights between the United States and a foreign point:
Denied boarding compensation payment may not be made if:
Free air transportation is limited to one round trip ticket from any one city served by Cal Jet to any one destination served by Cal Jet, as selected by the customer.
The voucher for free air transportation will be provided only to the customer who was denied boarding, although the customer may elect to transfer the voucher to another person. The voucher for free air transportation must be exchanged for a ticket within one year from the date of issuance of the voucher. Tickets issued in exchange for free air transportation vouchers are valid for one year from the date of ticket issuance. All travel must be completed within one year of the date of ticket issuance. Space is subject to availability at time of booking and travel must be via Cal Jet only and via most direct routing on which space is available. A stopover will be permitted only at the customer's outward destination. The ticket has no refund value and may be rerouted and reissued only by Cal Jet. A customer involuntarily denied boarding may decline this transportation benefit and receive the cash payment specified in the section of the document describing involuntary compensation.
Cal Jet policies and procedures on voluntary and involuntary denied boarding, including applicable check-in deadlines, are available from authorized Cal Jet agents and on the Cal Jet web site (eliteairways.com).
NOTE: ACCEPTANCE OF DENIED BOARDING COMPENSATION CONSTITUTES FULL COMPENSATION FOR DAMAGES INCURRED BY THE CUSTOMER AS A RESULT OF Cal Jet' FAILURE TO PROVIDE THE CUSTOMER WITH A CONFIRMED SEAT.
Cal Jet will accept for transportation as baggage such personal property as is necessary for, or appropriate for the wear, use, comfort, or convenience of the passenger for the purpose of the trip, subject to the following:
A single carry-on bag is permitted on Cal Jet aircraft in addition to the one personal item. Only one personal item will be allowed per passenger. Personal items include the following:
Subject to the following maximum dimensions on the CRJ100/200:
NOTE: In addition to the ONE personal item, a passenger may carry, within reason: a coat, an umbrella, reading material, food for immediate consumption, infant restraining device or passenger assist/comfort animals and devices.
Upon request by the passenger, a fragile and or bulky item may be accepted by Cal Jet at the sole risk of the passenger as cabin-seat baggage subject to the provisions in the "Cabin-Seat Baggage and Charges" section of this contract. Baggage allowance may be restricted due to lack of space on certain Cal Jet aircraft.
Fragile and Perishable Items: Cal Jet will refuse to accept property for transportation that is not suitably packaged to withstand ordinary handling, that is of a size, weight or character which renders it unsuitable for transportation on the particular aircraft to be used, or that cannot be accommodated without harming or annoying customers. Fragile and perishable items (see examples below) may be accepted if appropriately packaged in an original factory-sealed carton, mailing tube, container or case designed for shipping such items or packed with airline-approved, protective material. However, fragile items without appropriate packaging may, at the sole discretion of Cal Jet, be accepted upon the execution of a release form furnished by Cal Jet, releasing Cal Jet from liability for damage to, loss or spoilage of contents, or delay in delivery resulting in damage to, loss, or spoilage of such items.
Examples of fragile and perishable items: glass, plastic, artistic items, pottery, wood, electronic / mechanical devices, including computers with or without carrying case, flimsy garment bags, liquids, musical instruments, papers, food, plants, flowers, photographic equipment, toys and unsuitably protected recreational and sporting goods.
The following are special items that will be accepted as checked or carry-on baggage, subject to specified conditions and payment of charges when applicable:
In accordance with Federal law, a customer who presents baggage containing a firearm must sign a declaration that the firearm is unloaded and placed in a suitable locked, hard-sided container before such baggage will be checked. Ammunition is not allowed onboard company aircraft.
Child Restraint Systems
A child restraint system will be accepted for transportation in the customer cabin only if the restraint system can be stowed beneath the seat or in an approved overhead compartment; or when an additional seat is reserved for the infant, a ticket is purchased, and the restraint system can be properly secured by the seat belt. The infant may not be secured in the restraint system during ground movement, takeoff, landing, or any other time when the "Fasten Seat Belt" sign is on, unless such restraint system is government approved.
When determined acceptable by Cal Jet, an item of baggage may occupy a seat (selected by Cal Jet), provided the customer accompanies the property, the item meets specified dimensions, can be properly secured by a seat belt, reservations are made and the applicable fare is paid.
Cal Jet does not accept animals for shipment in the cargo hold. Cal Jet will accept for an extra charge small dogs, small domestic cats, small household birds and household tropical fish for transportation in the customer cabin under the following conditions:
NOTE: Due to underseat space constraints, pets may not be permitted in the cabin on certain aircraft types.
If the aircraft is less than 78 seats you should contact Cal Jet at least 48 hours prior to departure and check-in one hour prior to departure if you are requesting the transportation of a wheelchair or other device that uses a gel cell battery or an on-board wheelchair. If on a large aircraft then you should check in one hour prior to departure. In each case your wheelchair will be tagged for special handling and placed in the cargo compartment as you board the plane. The wheelchair will be returned to you at the destination gate upon arrival or at a connecting airport.
Wheelchairs, canes, or three wheel scooters are not counted towards your baggage allowance.
Please provide clear instructions for disassembly if you have a battery-powered wheelchair.
Canes and Walkers: Canes and walkers are permitted as carry-on items when traveling. Due to size and space constraints, walkers must be stowed in the cargo compartment for transport. Canes may be kept by the passenger at their seat.
On-Board Wheelchair: If you are in need of an on-board wheelchair during your flight, please notify Cal Jet at least 24 hours in advance of your departure and arrive at the airport at least one hour prior to scheduled departure of your flight.
Military personnel who are on active duty status or who have been discharged within seven days qualify for free baggage allowance. Military personnel may check 2 bags free of charge which can exceed 62 inches/157cm in dimensions (but less than 81 inches/206 cm) and weighs 100 pound/46kg or less.
The following articles are classified as hazardous and must not be carried in baggage: compressed gases, corrosives (such as acids and wet batteries), explosives (such as fireworks and munitions), flammables (such as matches and lighter fuels), poisons, magnetic, and radioactive materials as well as all other items restricted by government regulations.
Certain articles are considered dangerous and are not permitted beyond the security screening checkpoint. These items include, but are not limited to, weapons, cutting instruments of any kind, ice picks, straight razors, metal scissors with pointed tips, metal nail files, corkscrews, baseball bats, golf clubs, pool cues, ski poles, and hockey sticks. Cal Jet assumes no liability for items lost, damaged, or confiscated as a result of security screening.
Total liability for provable direct or consequential damages resulting from the loss, delay, or damage to baggage in Cal Jet' custody is limited for travel wholly between U.S. points on a large aircraft (over 60 seats), to $3300 per customer; and $400 per customer for unchecked baggage in the custody/control of the carrier.
Cal Jet assumes no liability for valuable/commercial items, including but not limited to: money, negotiable papers, securities, irreplaceable business documents, books, manuscripts, publications, photographic or electronic equipment, musical instruments, jewelry, silverware, precious metals, furs, antiques, artifacts, paintings and other works of art, lifesaving medication and samples. No action shall be maintained for any loss, damage or delay of checked baggage, unless notice is given in writing to the airlines involved within 48 hours from the time of arrival at the final destination and unless the action is commenced within 10 business days from the date of the incident.
When Cal Jet has exercised the ordinary standard of care, it shall not be liable for delay in delivery of any perishables, or for damage to or damage caused by fragile items, liquids or perishables which are unsuitably packed and which are included in a customer's checked baggage, with or without Cal Jet' knowledge. Cal Jet may allow a customer to check fragile and/or perishable items that are unsuitably packed upon the execution of a Limited Liability Release Baggage Tag. Cal Jet assumes no liability for damage such as scratches, scuffs, dents, stains, cuts, and damage to wheels and retractable handles that result from normal wear and tear.
When transportation is via Cal Jet and one or more airlines with different limitations of liability, the lowest maximum baggage liability limit will apply.
When responsibility for loss, damage or delay cannot be determined in interline travel, Cal Jet will not be liable for the other airlines excluded items.
Baggage liability is limited to those amounts set forth in the above terms, unless an additional charge is paid. The excess valuation charges and maximum value allowed can be obtained from any Cal Jet ticket office. The additional protection (excess valuation) is not available for fragile or perishable articles which are not suitable packages to withstand ordinary handling.
Cal Jet assumes responsibility only for those claims arising from the transportation of baggage over its own routes. Cal Jet assumes no responsibility for property damage or loss resulting from customer security screening or incurred in customer waiting rooms or concourses or for property not checked into Cal Jet' custody. All claims are subject to proof of value and loss.
Loss or damage to baggage must be reported to the local Cal Jet office within four hours of arrival. Pilferage must be reported within 24 hours of arrival.
If Cal Jet fails to return checked baggage upon arrival at the destination, every effort will be made to return the checked baggage within 24 hours of the customer's arrival at the destination airport, except that baggage will not be delivered to a residence after midnight unless specifically requested, but instead will be delivered the following day.
For International Carriage (including domestic portions of international journeys) covered by the Montreal Convention, liability for loss, delay, or damage to checked and unchecked baggage is limited to 1,131 Special Drawing Rights per passenger (see www.imf.org for current value).
For International Carriage (including domestic portion of international journeys) covered by the Warsaw Convention, liability for loss, delay, or damage to baggage is limited to approximately $9.07 per pound ($20.00 per kilo) for checked baggage and $400 per passenger for unchecked baggage in the custody/control of the carrier.
The passenger must provide Cal Jet by Elite Airways with written notice of any claim for reimbursement prior to leaving the airport of arrival.
Cal Jet by Elite Airways may refuse or decline any claims relating to delayed baggage if the passenger fails or declines to provide proof or particulars establishing, to the reasonable satisfaction of Cal Jet by Elite Airways, that the expenses claimed were incurred by the passenger as a result of a delay for which compensation is available, or the expenses for which reimbursement is claimed, or any portion thereof, are not reasonable or did not result from the delay, as determined by Cal Jet by Elite Airways, acting reasonably.
Each passenger desiring transportation across any international boundary is responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through, or to which he or she desires transportation; unless applicable laws provide otherwise, passengers will reimburse Cal Jet by Elite Airways for any loss, damage, or expense suffered or incurred by Cal Jet by Elite Airways for such passenger’s failure to do so. Cal Jet by Elite Airways is not liable for any aid/information given by any agent/employee of Cal Jet by Elite Airways to any passenger in connection with obtaining such documents or complying with such laws, or for the consequences to any passenger resulting from his/her failure to obtain such documents or to comply with such laws.
Subject to applicable laws and regulations, the passenger must pay the applicable fare whenever Cal Jet by Elite Airways, on government order, is required to return a passenger to his or her point of origin of elsewhere due to the passenger’s inadmissibility into/deportation from a country, whether of transit, or of destination. The fare will be the applicable fare in effect at the time of original ticket issuance. Any difference between the applicable fare and the fare paid will be collected from/refunded to the passenger, as the case may be. Cal Jet by Elite Airways will apply to the payment of such fares, any funds paid by the passenger for unused carriage, or any funds of the passenger in possession of Cal Jet by Elite Airways. The fare collected for carriage to the point of refusal/deportation will not be refunded by Cal Jet by Elite Airways unless the law of such country required that the fare be refunded.
Subject to the following provisions and the specific constraints of the aircraft involved, all terms of transportation in this booklet apply to all Cal Jet flights.
Cal Jet employees are empowered to address consumer issues appropriately and effectively at the time a concern arises at airports and through reservations.
The Cal Jet Office of Customer Relations will respond to written complaints within 30 days from receipt of the complaint. The Office of Customer Relations may be contacted via e-mail, letter, fax, or telephone. Include flight information, travel dates, and ticket number(s).
Online: Complaints may be sent via the web by loggin into your "My Account" portal and submitting a customer care case file at CalJetElite.com
2100 Palomar Airport Rd Ste 202
Carlsbad, CA 92011
Phone: (800) 414-8537
Fax: (888) 210-0743
Tour packages sold by Cal Jet by Elite Airways Tours or Cal Jet Vacations are subject to the following additional terms and conditions.
1. Early Departure Fee
If a guest checks out prior to the guest's reserved checkout date, the Hotel will add an early checkout fee to that guest's individual account. Guests wishing to avoid an early checkout fee should advise the Hotel at or before check-in of any change in planned length of stay. The current early departure fee is one night room & taxes, subject to change
2. Package Cancellation Policy
Cal Jet by Elite Airways Packages may be canceled within 24 hours of booking without penalty. After 24 hours, Cal Jet by Elite Airways Packages are non-refundable.
3. Hotel Check-In/Check-Out Times
Hotel check-in time is 4 p.m. The Hotel Guest Services Department can arrange to check baggage for those guests arriving prior to the Hotel’s check-in time when rooms are not yet available.
Hotel checkout time is noon. All times are local Hotel times. Late checkout fees will apply as follows:
|1-2 p.m.||US $50|
|3 p.m.||US $100|
|4 p.m.||US $150 or full day rate|
Failure by the guest to vacate may incur a late departure charge to be applied to the guest’s account, which must be settled by the guest prior to departure. Guests must check with the Hotel’s cashier to make certain all incidentals are paid for prior to checking out.
4. Entry Refusal
The Hotel reserves the right to refuse entry to, and remove any guest from, the Hotel if any authorized Hotel employee considers, in his or her reasonable opinion, that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive, or otherwise unacceptable manner.